Copper Island Fine Homes was a huge winner at the Canadian Home Builders Association Central Interior 15th Annual Keystone Awards Gala, held on Saturday February 1, 2020 at Thompson Rivers University in Kamloops.
The sold-out event recognized and honoured the outstanding achievements made by those within the Central Interior Region of British Columbia home building industry over the past year and celebrated all who went above and beyond in upholding the highest level of construction industry excellence.
There were a record number of entries this year. Each submission was judged by three award-winning, well-respected industry professionals from Saskatchewan and Ontario. Judges privately tallied their ballots for each entry and submitted them confidentially to a monitor from the accounting firm BDO Canada, who compiled the results of each category in complete secrecy.
When it was all over, Copper Island had won three coveted gold awards: Most Unique Design (a wine room in one of our homes), Best House between $1.5 - 3 million, and Best Customer Service.
“It was such stiff competition this year, and we were up against some of the other top builders in the area,” says Greg Vistisen, President and CEO of Copper Island. “Awards like this recognize not only the talents of our staff and our many sub-trades, but also the hard-won construction systems we’ve strived to perfect—systems which ensure a high quality product. It is nice to be recognized by our peers for the tremendous amount of effort and dedication by our team.”
Vistisen says all the awards are important, but perhaps none more so than the Best Customer Award, which is based on the judges' review of our service program, photos and written submission.
“Kelly Reid, CHBA Central Interior President, commented to me personally that the Best Customer Service award was the pinnacle of the awards and our team should be extremely proud of our accomplishment,” he says. “I agree. Customer service remains the cornerstone of our success. Our team focuses on a process of continual improvement. We know we are human and make mistakes, but we strive to recognize those mistakes and engineer systems to ensure they are not repeated. To be honoured with this award makes it clear that our efforts are appreciated by our customers.”
This is actually the fourth time Copper Island have captured this award in the past 15 years.
Established in 1965, the Canadian Home Builders Association Central Interior is a not-for-profit, member-based residential construction industry association focused on providing industry leadership, education and advocacy. The association represents one of the largest industry sectors in Canada and currently holds a membership base of over 230 companies – including home builders, renovators, land developers, trade contractors, suppliers, lending institutions, insurance providers and service professionals.
Photo caption: the staff of Copper Island Fine Homes with the hardware. Left to right: Tammy Packer, Greg Vistisen, Lynda Curran, Melody Thompson, Tim Lukashuk, Kathy Moore, Dean Friesen, Heidi Friesen, Tracy Vistisen, and Chuck Beaton.